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Where are the products shipped?

Our products are managed directly in the Italian logistics network, guaranteeing reliable shipments through traceable express couriers such as Poste Italiane, SDA, GLS, DPD, BRT and DHL. This ensures fast deliveries within 2-4 working days, both in Italy and in Europe.

In what conditions must the item be returned?

Products must be carefully packaged and returned in their original packaging and in the same condition as they were purchased, complete with original labels and tags attached. If the packaging of the product(s) degrades its/their commercial value, your refund will also be reduced proportionately.

How do I create a return label?

To take advantage of the free return and obtain the return label, once the return procedure has been started. A return label to print will be sent to you via email.

What is your return policy?

If you are not satisfied or have simply changed your mind about your purchase, we will be happy to accept your return within 30 calendar days from the delivery date. The return costs are at our expense.

How long will it take to receive my refund?

As soon as the items you returned are inspected and accepted by our quality control team, we will issue your refund.

You will be able to track your return immediately until it is fully processed.

You will receive regular updates via email during the returns process, or you can simply go online, select "Track my order", enter your order number (not your return number) and your email address to check the status.

If something is wrong with your return (e.g. the products do not match your purchase, the returned products have a reduced commercial value, etc.), we will inform you via email and may including returning the item to you.

The entire process, from the time you print the return label to the time your refund appears in your account, may take up to 14 days. Note: Refund times may vary depending on the original payment method used.

If you still haven't resolved your issue contact us.

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